At Dylan Treks, we strive to ensure your satisfaction with every purchase. Please review our policy regarding returns and refunds.
1. Eligibility for Returns
- Products must be unused and in their original condition with all tags intact.
- Requests for returns or exchanges must be made within 7 days of receiving the product.
- Items that show signs of wear, damage, or alteration are not eligible for return or exchange.
2. Return Process
- To initiate a return, please contact us with your order details and reason for the return.
- Our team will provide instructions for returning the product safely.
- Customers are responsible for ensuring the product is securely packaged for return.
3. Refunds
- Refunds are processed only after the returned product is received and inspected.
- Refunds will be provided in cash on delivery format during future orders or as agreed with the customer.
- We are not responsible for delays caused by the courier or improper packaging during return shipping.
4. Exchanges
- Exchanges are permitted for products of the same category and value, subject to availability.
- If the desired product is unavailable, a refund may be issued instead.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please notify us immediately with photos.
- We will arrange for a replacement or refund as per your preference.
6. Contact Us
For any questions regarding returns or refunds, please contact our support team at [email protected].